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HELP AND FREquently asked quseStions


How can I book a shoot with Keyside Visuals?

You can book shoots for real estate marketing services on our online client portal.

Which areas does Keyside Visuals work in?

Though Keyside Visuals is located in Pensacola, FL we offer real estate photography, videography, drone, and Matterport tours in the FL/AL Gulf Coast region, including but limited to:

  • Orange Beach, AL

  • Gulf Shores, AL

  • Destin, FL

  • Navarre, FL

Travel outside of the area is possible, but subject to availability and a travel fee.

What Services does Keyside Visuals offer?

Keyside Visuals offers the following creative real estate services:

  • Photography

  • Videography

  • Drone

  • Matterport Tours

When/How Can I Receive my Files?

Ground-level and drone photos are delivered next-day via the client portal

Matterport Tours are delivered next-day via the client portal

Ground-level and drone video is delivered within 3-5 business days via the client portal.

What is Keyside Visuals' Cancellation and Weather Policy?

  • If cancellation or rescheduling is necessary, please do so with a minimum of 24 hours notice.

  • Any shoot cancelled within 24 hours of a booked appointment is subject to a $50 cancellation fee.

  • A cancellation less than 2 hours prior to booked appointment will be billed at the full rate of the shoot.

  • Arriving late beyond 15 minutes to an appointment will be considered a cancellation, and will be billed at the full rate of the shoot.

  • Every effort will be made to accommodate a rescheduling.

  • In the event of inclement weather, we will try to verify whether the shoot will continue as planned or if you would like to reschedule a few hours prior to the shoot. Per the client’s request, a new date will be scheduled at the earliest available time. If a cancellation occurs due to inclement weather, the cancellation fee will be waived, only if cancellation occurs more than 2 hours prior to appointment. If we are unable to reach the client, the photographer / videographer will assume that the shoot is still scheduled, and will be billed accordingly.

How can I make payments?

  • Payments can be made by credit or debit card on our online client portal. 

  • You can also pay by check.

  • Payment is required to release files.

 Making Payments

Creating an Account in the Client Portal

Booking a Shoot

Viewing/Downloading Media



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